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FAQ

Shipping.
How long will shipping take?
Shipping times vary depending on where you are in the world, we cannot give you an exact amount of time. All of our handmade products are made to order, this means that it could take up to 6-14 business days after your order confirmation for your package to be delivered, it may take less. This approximation factors in the time it may take to process your order depending on how large your order is and how long it may take your package to be delivered after it has been sent. 
Will there be any delays due to Covid-19?
Unfortunately due to Covid-19 there may also be some shipping delays, this is just to ensure the safety of everyone involved in the process of making and sending your order.
What can I do if my order is delayed?
If you have any questions or concerns regarding your order being delayed due to Covid-19 please do not hesitate to
contact us here.
Free Shipping.
We currently offer free shipping on orders that only contain t-shirts and mugs. If you add anything else to your order you will be charged for shipping. 
Shipping Costs.
Shipping costs will be calculated at checkout. Shipping costs vary depending on location and order size.
Returns and Refunds.
We currently cannot offer returns or refunds. However, if you have any problems with your order do not hesitate to contact us as your feedback is greatly appreciated and helps us make improvements.

© 2020 Puca Surprise

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